Shipping policy

Overview

At Adishee, we strive to process and dispatch orders as quickly as possible while ensuring your items are carefully packed and protected during transit.

By placing an order with us, you agree to the terms outlined in this Shipping Policy.

Processing Times

Orders are typically processed within 1–3 business days after payment has been received and verified.

During peak periods, promotional events, public holidays, or new collection launches, processing times may be extended. We will make reasonable efforts to notify customers of any significant delays.

Orders are not processed, packed, or dispatched on weekends or public holidays.

Shipping Within Australia

We offer shipping Australia-wide.

Estimated delivery times after dispatch are:

  • Metro Areas: 2–8 business days

  • Regional Areas: 3–10 business days

  • Remote Areas: 5–14 business days

Delivery timeframes are estimates only and are not guaranteed.

International Shipping

We ship to selected international destinations.

International delivery times vary depending on the destination country, customs processing, and local postal services.

Customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Adishee has no control over these charges and cannot estimate their amount.

Shipping Charges

Shipping costs are calculated at checkout and displayed before payment is completed.

From time to time, Adishee may offer promotional shipping rates or free shipping offers. Any such offers are subject to change or withdrawal without notice.

Tracking Information

Where available, tracking information will be provided once your order has been dispatched.

Customers are responsible for monitoring shipment tracking and ensuring someone is available to receive the delivery if required.

Delivery Delays

While we work with reputable shipping providers, delivery times are outside our control.

Adishee is not responsible for delays caused by:

  • Courier or postal service disruptions

  • Public holidays

  • Severe weather events

  • Industrial action or strikes

  • Customs clearance processes

  • Incorrect or incomplete delivery information provided by the customer

  • Any circumstances beyond our reasonable control

Delivery dates are estimates only and should not be relied upon for time-sensitive purchases.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

If an incorrect address is supplied and the order has already been dispatched, Adishee is not responsible for any loss, delay, or additional shipping charges incurred.

Any costs charged by the carrier for redirection, return, or re-delivery may be passed on to the customer.

Lost or Stolen Parcels

Once an order has been handed to the shipping carrier, delivery responsibility transfers to the carrier.

If tracking confirms successful delivery, Adishee is not responsible for lost, stolen, or missing parcels.

Customers should contact the carrier directly and lodge any necessary investigations or claims.

We will provide reasonable assistance where possible.

Damaged Parcels or Items

If your parcel arrives damaged, you must notify us within 48 hours of delivery.

To assist with any investigation, customers must provide:

  • Clear photographs of the damaged product

  • Photographs of all packaging materials

  • Photographs of the shipping label

  • A continuous 360-degree video of the unopened parcel being opened and inspected

Failure to provide the requested evidence may affect our ability to assess the claim.

Each claim will be reviewed individually in accordance with our Refund Policy.