Refund policy

Refund / Return

• We do not offer returns, exchanges, or cancellations once the order is confirmed
• Please ensure all details are correct before placing your order
• If we are unable to process your order, we will contact you with the best possible solution
• We are not responsible for damage during transit once the order has been shipped
• For any concerns, please contact us via the Contact Us page

Damaged or Incorrect Items
If your item arrives damaged or incorrect, please contact us within 24 hours of delivery. You must provide:

• Clear photos of the item
• Photos of the packaging
•  Un-cut parcel opening video showing the condition at the time of opening. (The parcel opening video helps us process your request faster and ensures transparency)
• After review, we will offer a replacement or store credit where applicable
• We take great care in packaging all orders to minimise damage during transit